Product Support Services

Together with our Value Added Resellers, Software Resources International provide comprehensive support services for its products:

GOLD Support:

E-mail and telephone based support during 8 hours / 5 days, including the right to submit Software Problem Reports (SPR) and to download product updates. The guaranteed reaction time is one working day.

Gold Support Service Description: [PDF]

PLATINUM Support:

E-mail and telephone based support during 24 hours / 7 days, including the right to submit Software Problem Reports (SPR) and to download product updates. The guaranteed reaction time is four hours. This service is subject to geographic availability.

Platinum Support Service Description: [PDF]